Why Crystal Academy?
Crystal Academy of Management (CAM) is a training and development capacity building organisation specialising in communication, customer care and reputation management. CAM is a member of the International Public Relations Association, it is Botswana Qualification Authority (BQA) Accredited and proudly received a prestigious International Business Stevie Award which was received in Istanbul – Turkey.
Crystal Academy enjoys a pool of highly-experienced, qualified consultants who will ensure that quality standards are maintained in line with national and international standards. We are uniquely positioned to undertake every training and consultancy for two (2) signify cant reasons:
A PR and Customer Service Sapacity Building & Consultacy Firm Public Calendar Schedule
Course code:001 Customer Service Management and Service Experience
Customer experience looks at the overall feelings a customer has throughout their entire journey and therefore in an era when digital transformation and expectation of customers reshape the financial landscape, organisations need to prioritize customer-centric strategies that build trust, loyalty and long-term relationships.
Course Code:002 Front Desk Operations and Telephone Etiquette
Produce data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer and explore the basic concepts and operations of the front office.
Course Code:003 High Performance Collaboration: Leadership Skills and Teambuilding
Learn the essential skills to develop and expand your leadership repertoire, design teams for collaboration, and craft win-win negotiation strategies. Cultivate adaptability and openness to learning to lead effectively during change and perform team-building activities that are tailored to promote teamwork across the participants.
This programme therefore is suitable for middle and top managers who seek to improve internal and external drivers of sustainable excellence and breakthrough performance of their organisations.
Course code:004 Effective Business Writing and Public Speaking
It is crucial to gain critical communication skills in writing and public speaking in business and therefore the ability to communicate effectively is a priority for anyone wishing to succeed in business as well as preparing and delivering a functional, intelligent and effective public speech.
Course Code:005 High Performance Collaboration: Effective Supervisory Skills
Discover the core responsibilities of being a supervisor, how to build relationships with employees using emotional intelligence and how to apply delegation techniques to optimize productivity.
Course Code:006 Meetings and Minute Taking
Knowing how to take professional meeting minutes saves time, improves clarity, and ensures that key decisions and actions are accurately recorded. Our minute taking training is hands-on, with practical exercises so you can apply your new skills immediately.
Course Code:007 High Performance Collaboration: Public Relations and Stakeholder Engagement
The course equips participants with the strategic communication skills, relationship management techniques, and crisis-handling expertise needed to excel in both the public and private sectors. The programme blends cutting-edge PR strategies with modern stakeholder engagement frameworks, enabling professionals to influence perception, enhance credibility, and achieve organizational goals effectively.
Course Code:008 Report Writing
Report Writing Skills are regarded as the technical arm in the delivery process. The work includes the following: Preparation, organization and implementation of an ‘Effective Report Writing’. The training course will include a minimum of the following topics which are mandatory: - The Audience of the report, Kinds, Types of reports, Report Formats Content of each section of a report Style and readability of reports. Checklist of reports and various practical sections on report writing.
Course Code: 009 High Performance Collaboration: Protocol, Etiquette and Event Management
This intensive training course equips participants with the skills and knowledge required to effectively manage protocol, uphold professional and diplomatic etiquette, and successfully plan and execute formal events. The course blends traditional standards with modern practices, focusing on corporate, government, and international settings.
Course Code:010 Speech Writing
This programme is designed to equip participants with the appropriate skills and techniques for drafting and delivering successful speeches. Managers are often called upon to formally speak to an audience as part of their duties. They may be required to brief management or visitors on an on-going PR
Course Code: 011 High Performance Collaboration: Personal Branding and Reputation Management
Personal Branding and Reputation Management in the Modern Workplace Training Course is essential for professionals who want to thrive in today’s disrupted and highly competitive work environment. As organisations continuously adapt to change, individuals must also redefine how they present themselves, build credibility, and protect their professional image.
Course Code: 012 Employee Relations and Engagement
Participants will be provided with knowledge and skills that will allow them to act as catalysts of change in the behaviour of not only themselves but also their team members, leading to effectiveness and motivation in the workplace in addition to solving the problems common in most workplaces to promote a culture of cooperation and productivity.